Planning + Proposal Changes
Corrected pricing, the real extension list, and what still needs confirming
The first proposal was priced wrong
Sections A–D above are the original proposal and have been left as they were issued. This section supersedes the pricing in them.
Wrong pricing units
It billed 5 DIDs at $24.95 each and nothing else. That isn't how BridgePoint sells the service. There is no $24.95 DID. The real model is a SIP trunk, a block of numbers, and a charge per extension — and the proposal had no extension charge in it at all, which is the largest line on the bill.
Wrong extension list
It listed 13 extensions, missed 814 (Michael Bland) entirely, and mislabelled two others. The correct count is 14. Because extensions are a billable unit, a wrong count is a wrong price.
The separation comparison has been withdrawn
Section B split the shared system 5 DIDs / 15 DIDs and claimed a $78/month combined saving. That figure relied on the same incorrect unit pricing and on an estimate of the Medical Centre's costs we are not in a position to make. This section prices Pohlen Hospital only.
How the service is actually priced
Three recurring units, plus calls at per-minute rates.
The connection carrying calls to and from the outside world. One trunk serves the whole site.
Sold in blocks. Minimum block is 10 — Pohlen needs around 5, but 10 is the smallest billable block.
One per configured handset or user. This is the charge the first proposal left out.
Pohlen Hospital — corrected monthly cost
Standalone on BridgePoint, priced on the units above.
| Line item | Qty | Rate | Monthly |
|---|---|---|---|
SIP trunk per trunk / month | × 1 | $19.00 | $19.00 |
DDI block per number / month — min block of 10 | × 10 | $3.00 | $30.00 |
Extensions per extension / month | × 14 | $15.00 | $210.00 |
| Fixed monthly | $259.00 | ||
| Local / National calling | ~44 mins | $0.03 / min | $1.32 |
| Mobile calling | ~47 mins | $0.22 / min | $10.34 |
| Usage (estimated) | $11.66 | ||
The three fixed lines are firm. Call minutes are estimated from Pohlen's own call records (May–June 2026) and will vary with actual use — they are a small part of the bill either way.
What changed, in numbers
| Line | First proposal | Corrected |
|---|---|---|
| SIP trunk | not billed | $19.00 |
| Numbers | $124.75 (5 × $24.95) | $30.00 (10 × $3.00) |
| Extensions | missing | $210.00 (14 × $15.00) |
| Calls (estimated) | $11.66 | $11.66 |
| Monthly total | ~$137 | ~$271 |
Net effect: ~$134/month higher than first quoted. The increase is almost entirely the extension charge that was omitted — $210 of it. Correcting the number pricing actually reduced that line by $94.75.
The 14 extensions
14 × $15.00 = $210.00Each one is a billable extension and a handset to configure.
If any of these seats are retired before cutover, the extension charge drops by $15.00/month each. Confirm the final list at the planning call.
Implementation — one-off
Unchanged from the original proposal. Billed at actual time; the figure below is a guide.
Confirm the 14 extensions, the DDI range, call flow and IVR script
Provision the instance, build the SIP trunk, configure the DDI block, start the port
Build all 14 extensions and re-provision each existing handset
Auto-attendant, ring groups, business-hours routing, voicemail boxes
Test every extension, validate routing, support the cutover
Assumes Pohlen Hospital owns the existing handsets and they can be re-provisioned — no new hardware in this figure.
Still to confirm before build
These are needed to provision the service and are not settled by this document. None of them should be read as agreed.
Block of 10 is the billable minimum. The actual numbers to sit in that block have not been listed — we need Pohlen’s real DDI range confirmed.
Losing carrier, account number, authorisation and a target port date. None of this is captured yet.
IVR script, business hours, ring group membership, after-hours and failover behaviour.
111 service and the registered emergency address for each DDI.
Destination mailboxes per extension or per group.
All figures on this page are shown as-quoted. GST-inclusive vs exclusive needs stating on the final quote.
Term, notice period, start date and renewal basis.
Assumes Pohlen owns all 14 existing handsets and they are re-provisionable. Any replacements quoted separately.
Internet, LAN, PoE and cabling responsibilities at the hospital.
Who BridgePoint invoices, and whether a PO is required.
Next step
A planning call to work through the list above and confirm the final extension count. Nothing is provisioned and nothing is billed until that's done and Pohlen Hospital confirms the corrected pricing in writing.